Refresher training on the run, hide, fight model and overview of company designated hiding spaces.
Tools used: Articulate Storyline, Vyond, Photoshop, AI voice generator
Negotiation training with gaming elements. Users can design their avatar and compete against coworkers. A timing element was introduced to add a sense of urgency and affect customer’s annoyance level.
Tools used: Trivantis Lectora, After Effects, Audition, Photoshop, Camera/Green Screen
Annual Compliance Training
Scenario based compliance training. The goal was to use real world cases and show consequences of choosing the wrong path. This training has a toggle for users to switch between low and high bandwidth version.
Tools used: Trivantis Lectora, After Effects, Audition, Photoshop, Cameras/Green Screen
IT Standards Training
Training explaining basic concepts around IT Administration and Policies.
Tools used: Trivantis Lectora, Illustrator, After Effects, Audition, Photoshop, Cameras/Green Screen
Basic Computer Skills Assessment
Skills test designed to test basic computer skills of call center applicants. The test is composed of 4 mini tests: Basic Windows, Basic Internet Explorer, Typing Test and Data Input Test.