Active Assailant
Refresher training on the run, hide, fight model and overview of company designated hiding spaces.
Tools used: Articulate Storyline, Vyond, Photoshop, AI voice generator
Active Assailant
Negotiation Training
Annual Compliance Training
IT Standards Training
Basic Computer Skills Assesment
Effective Negotiations
Negotiation training with gaming elements. Users can design their avatar and compete against coworkers. A timing element was introduced to add a sense of urgency and affect customer’s annoyance level.
Tools used: Trivantis Lectora, After Effects, Audition, Photoshop, Camera/Green Screen
Annual Compliance Training
Scenario based compliance training. The goal was to use real world cases and show consequences of choosing the wrong path. This training has a toggle for users to switch between low and high bandwidth version.
Tools used: Trivantis Lectora, After Effects, Audition, Photoshop, Cameras/Green Screen
IT Standards Training
Training explaining basic concepts around IT Administration and Policies.
Tools used: Trivantis Lectora, Illustrator, After Effects, Audition, Photoshop, Cameras/Green Screen
Basic Computer Skills Assessment
Skills test designed to test basic computer skills of call center applicants. The test is composed of 4 mini tests: Basic Windows, Basic Internet Explorer, Typing Test and Data Input Test.
Tools used: Trivantis Lectora, Animate, Photoshop, JavaScript Libraries